Refund policy
Last updated: 30 September 2026
This Refund Policy applies to purchases made from muuu.com.au (the "Site"), operated by Mayn Enterprise Pty Ltd (ABN 91 677 666 090) trading as MUUU ("MUUU", "we", "us", "our"). It should be read together with our Terms of Service.
1. Your rights under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits, excludes or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.
2. Change of mind
Because our products are ingestible therapeutic and dietary supplement products, we cannot resell items once they have left our control, for health, safety and hygiene reasons. We do not offer refunds, returns or exchanges for change of mind, including where you have chosen the wrong product, no longer need it, or found it cheaper elsewhere.
Please read the product description and label carefully, and check with your healthcare professional if you are unsure whether a product is right for you, before placing your order.
3. Faulty, damaged or incorrect items
We will provide a replacement or refund where an item:
- arrives damaged, broken, leaking or with a tampered or broken safety seal;
- is faulty or not of acceptable quality;
- is not the item you ordered, or is missing from your order; or
- has passed its expiry date on arrival.
Please do not consume any product that arrives with a broken or missing safety seal.
4. How to make a claim
Contact us at info@maynenterprise.com as soon as possible (we ask for within 14 days of delivery for items damaged in transit) with:
- your order number and the name on the order;
- a description of the problem; and
- clear photos of the product, the label (including batch number and expiry date) and the packaging.
We may ask you to return the item so we can inspect it. If so, we will provide return instructions and cover the reasonable cost of return postage for faulty, damaged or incorrect items. Please do not send items back without contacting us first, as we cannot process unannounced returns.
5. Refunds
Once your claim is approved, we will offer a replacement or process a refund to your original payment method, at your choice where the law requires it. Refunds are usually processed within 5 to 10 business days of approval; your bank or payment provider may take additional time to show the credit. Where you received free shipping or a discount, the refund will reflect the amount you actually paid.
6. Order cancellations and changes
If you need to cancel or change an order, email us as soon as possible. We can only cancel or change an order that has not yet been packed or dispatched. Once an order has been dispatched, it cannot be cancelled and the change-of-mind section above applies.
8. Lost or undelivered parcels
If your tracking shows no movement for 10 business days, or your parcel is marked as delivered but you have not received it, please contact us. We will work with the carrier to locate it and, where it is confirmed lost, we will send a replacement or issue a refund. Please make sure your delivery address is correct at checkout; we are not responsible for parcels lost because an incorrect or incomplete address was provided.
9. Suspected reactions
If you believe you have had an adverse reaction to one of our products, stop using it and seek advice from your healthcare professional. Please also let us know at info@maynenterprise.com with your order number and the product's batch number so we can investigate. You can also report suspected side effects to the Therapeutic Goods Administration (TGA).
10. Chargebacks
Please contact us before lodging a dispute or chargeback with your bank. Most issues can be resolved quickly and directly.
11. Contact us
Mayn Enterprise Pty Ltd trading as MUUU
Email: info@maynenterprise.com
Business details
Mayn Enterprise Pty Ltd trading as MUUU
ABN 91 677 666 090
63-73 Ann Street, Surry Hills NSW 2010, Australia
Email: info@maynenterprise.com