Shipping policy
Last updated: 1 October 2026
This Shipping Policy explains how and when we deliver orders placed on muuu.com.au. It forms part of our Terms of Service. Nothing in this policy limits your rights under the Australian Consumer Law.
Where we ship
We currently ship to addresses within Australia only. We don't accept orders for delivery outside Australia.
Processing and dispatch
Orders placed on a business day are usually dispatched the next business day. Business days are Monday to Friday, excluding NSW public holidays. During sales, holiday periods or carrier disruptions, dispatch may take a little longer. If there's a delay with your order, we'll let you know by email.
Delivery times
Most orders arrive within 2 to 5 business days of dispatch. Delivery to regional and remote areas can take longer. Delivery times are estimates provided by our carriers and aren't guaranteed.
Shipping costs
- Orders under $59: $9.95 standard shipping
- Orders of $59 or more: free standard shipping
The free shipping threshold applies to your order total after any discounts. Shipping costs are shown at checkout before you pay.
Tracking
Once your order is dispatched, we'll email you a tracking link so you can follow your parcel.
Delivery address
Please check your delivery address carefully at checkout. If an order is returned to us because the address was incorrect or incomplete, or because it wasn't collected, we can re-send it once you've paid the cost of re-delivery.
Lost, damaged or incorrect orders
If your order hasn't arrived within 10 business days of dispatch, arrives damaged, or isn't what you ordered, contact us at info@maynenterprise.com with your order number (and a photo, if damaged). We'll work with the carrier and, where the parcel is lost or damaged in transit, send a replacement or give you a refund. See our Refund Policy for more information.
Contact us
Questions about shipping? Email info@maynenterprise.com and we'll be happy to help.